7th ~ 8th July 2022 Lagoon Beach Hotel, Cape town, RSA

  • Starts 07 Jul
  • 3999 Before 31 May
  • Lagoon Beach Hotel, Cape Town, RSA+ Virtual Class Included

Service Description

Successfully leading a team to the pinnacle of customer service requires a commitment to gaining the knowledge and tools needed to deliver the experience your customers expect. The Future Contact Centre 2022 will inspire you to reach new heights, guide you in developing a rock solid CX program and reveal how to create a customer-centric culture that fosters engagement and peak performance from your team. The Future Contact Centre Summit 2022 will give you and your team a 360° view of all the latest and most effective contact center best practices, technologies, and leading-edge tactics. You’ll experience robust sessions, open idea-sharing and renewed enthusiasm that will prepare you to reach the peak of customer service excellence. Produced by Impala Business Concepts, you can be rest assured that the educational program offers deep, meaningful content addressing the most current topics of the industry. If you are looking for technology or service solutions, the welcoming atmosphere of this event provides an opportunity to explore the latest trends technologies creating a robust contact centre. Go ahead, ask questions, learn and evaluate the best products and services for your organization. Add to all the amazing networking opportunities, and you can easily understand why this event is a favorite of contact center professionals! At Contact Center 2022, you will: ❖ Discover what’s trending in customer expectations and technology requirements ❖ Gain exposure to best practices ❖ Learn from and network with respected experts ❖ Technology for better Quality Assurance ❖ Make valuable long-term industry contacts ❖ Gain first-hand knowledge of the latest technology and service solutions

Upcoming Sessions

Contact Details


Impala Business Concepts, Oxford Street, Ferndale, Randburg, South Africa